This page is here to assist in any general questions you may have. It will explain shop policies, how the cups are made, and the many options we have available!

1. How do I order?

Through direct email or our Etsy Website.

SEND US A MESSAGE. Some designs can't be done on all sizes. Most listings have our most common cups, but we can update and allow you to get the size you want!

2. How do you make the cups?

Each cup takes over 24 hours of work! They are hand painted and glittered, epoxy is applied and the cup must spin and dry for 4+ hours 3 separate times. All decals or designs are placed between coats to ensure everything is nice and protected by the epoxy! 

3. How long will my order take?

Our processing is normally 1-2 weeks, busier times are 3-4.

4. What design can you put on my cup?

THE SKY IS THE LIMIT. Seriously. We can put your name, your face, your dog, you favorite cartoon character, or even your favorite sports logo on your cup. We have the capability to create just about anything.  Just ask.

5. How can I pay?

We offer a variety of options:Venmo, Zelle, PayPal, Cash  or Check (In Person)

6. Do you offer refunds, cancellations  or exchanges?

We do not. These are personalized items that will most likely never sell to someone else. If it is a mistake on our part we will be happy to fix it. But if you decide after the fact you don't like the color or design I cannot offer a refund. Please ensure you thoroughly check out our size charts, color charts, and other photos to know exactly what you are getting!
Unfortunately cancelations are not accepted. Once your order is placed you are agreeing to that purchase and the timeline associated with it.

7. Can I rush my order?

Rush options are available. You must contact us prior to ordering to ensure we can fulfill your order in the time you need. An overnight cup is simply not possible! With rushed items, the color or brand may vary slightly. Keep in mind the rush listing is measured in business days, not including weekends and there may be additional fees.