You dream it, we make it
You dream it, we make it
This page is here to assist in any general questions you may have. It will explain shop policies, how the cups are made, and the many options we have available!
1. How do I order?
Our new website is meant to be easy on the eyes and simple. However, the order process is through email at this time. We will soon roll out our etsy shop and our online order form.
You are more than welcome to message us and give details on your order or specifications for your custom product. You can also message us if there is a problem checking out, we will be happy to assist you!
Here’s our size chart for reference: ****
But WAIT. I don't see the size I want!
SEND US A MESSAGE. Some designs can't be done on all sizes. Most listings have our most common cups, but we can update and allow you to get the size you want!
2. How do you make the cups?
Each cup takes over 24 hours of work! They are hand painted and glittered, epoxy is applied and the cup must spin and dry for 4+ hours 3 separate times. All decals or designs are placed between coats to ensure everything is nice and protected by the epoxy!
3. How long will my order take?
In the past we attempted to have everything out as fast as humanly possible. This led to mistakes, disappointment, and unnecessary stress. Our processing is normally 2-4 weeks, busier times are 4-6. The banner on the webpage is the most up to date times. This ensures your product gets the attention it deserves and everyone is happy!
4. What color can I get on my cup?
We have hundreds of colors, glitter, paint, and inks! So ANYTHING is possible! If you check out our products page you will find the majority of our options.
5. What design can you put on my cup?
THE SKY IS THE LIMIT. Seriously. We can put your name, your face, your dog, you favorite cartoon character, or even your favorite sports logo on your cup. We have the capability to create just about anything. Just ask.
6. What brand of products do you use?
7. How can I pay?
We offer a variety of options! ***
8. Do you offer refunds, cancellations or exchanges?
We do not. These are personalized items that will most likely never sell to someone else. If it is a mistake on our part we will be happy to fix it. But if you decide after the fact you don't like the color or design I cannot offer a refund. Please ensure you thoroughly check out our size charts, color charts, and other photos to know exactly what you are getting!
Unfortunately cancelations are not accepted. Once your order is placed you are agreeing to that purchase and the timeline associated with it.
9. I received my order and there is a problem! Help!
First, take a deep breath. Getting hostile towards us will not lead to the result you want. We'll get through this process, let's talk this through.
Second, check back through all messages or order forms. Make sure the mistake wasn't an accidental click. Did you choose small but meant medium? In these cases we can't change it now. Do you want to reorder?
Third, did you go through the messages between us? Did we misspell, use the wrong color, gave you the wrong size? Please message us as soon as possible so we can fix our mistake!
Fourth, if you are contacting to complain about anything smaller than a dime, remember this is a hand made business. Our products often will have unique marksmanship qualities, we ask that you take this into consideration. Please don't get upset if there is a single flake of green glitter on your red cup. We have many colors of glitter and it's extremely difficult to control everything floating in the air!
However, if there is a blatant mistake you must contact us within 7 days of delivery and we will work together to come up with a solution!
10. Do you offer discounts?
11. Can I rush my order?
Rush options are available. You must contact us prior to ordering to ensure we can fulfill your order in the time you need. An overnight cup is simply not possible! With rushed items, the color or brand my vary slightly. Keep in mind the rush listing is measured in business days, not including weekends!
12. How can I best care for my product?
All products come with a care card so read over that! If yours didn't, or you lost it fear not.
For tumblers: HAND WASH ONLY. You can chance it with the dishwasher, but I don't think you'll be happy when your $50 cup is a tacky mess. Epoxy can crack so try not to throw your cup against a brick wall. Aside from that use as normal and treat with care!